Claims General Guidelines

Pegasus is committed to providing our customers with excellent customer service and assurance that all shipments arrive safely and without shortage. In the event that such an event does occur, the following procedures have been put in place to expedite the claims process and secure timely resolution.

Claims 101

Frequently Asked Questions (FAQ) about the claims process.

Packaging 101

Frequently Asked Questions (FAQ) about packaging and how it relates to claims.

Terms & Conditions of Contract

All shipments move on a Pegasus Logistics Group waybill. This document is our general terms and conditions.

Notice of Intent to File Claim

Form to notify Pegasus Logistics Group of your intent to file a claim for loss/damage. Must be submitted within 48 hours of delivery for shipments with damage noted at th

Customer Claim Form

All shipments move on a Pegasus Logistics Group waybill. This document is our general terms and conditions.